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HELP & ADVICE

What can we help you with?

Use the search facility and if you can’t find the answer to what you’re looking for, feel free to contact us directly
info@idealgems.co.uk/

Free  Delivery in United Kingdom

We offer our FREE delivery  across United Kingdom on all products.

DELIVERY KEY INFORMATION

Delivery times will be confirmed at checkout.

Your order will be delivered by Royal mail recorded delivery and delivered to your door within 3-5 working days. Please allow extra days for delivery during UK national holidays, weekends and sale time.

Please contact for your preferred alternative delivery.

 

We have free shipping on all our orders within Uk. 

TRACKING MY ORDER

Once your order is on its way, you’ll receive a tracking number via email.

To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder

I HAVE A PROBLEM WITH MY DELIVERY

Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.

 

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.

FAULTY ITEMS

We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
 
We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
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