You can return any unworn items (in their original condition) within 14 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items
To return or exchange your jewellery, please read the below instructions and exceptions carefully.
All you need to do is request a RETURNS AUTHORISATION ID and return the item to us using registered post with a tracking number. To get your Returns Authorisation ID, please email info@idealgems.co.uk with your order number and put RETURNS in the Subject line. We’ll email you back with the ID and explain how to return the items to us.
Please read our terms and conditions for your right to return an item.
Your jewellery must be returned in the same condition as when purchased, unmodified, and with all the packaging and tags attached.
Returns Exceptions:
There are some exceptions to our returns policy and a small number of our rings are non-eligible for return, refund and exchange.
Pierced jewellery such as Earrings can’t be exchanged or refunded.
Custom ordered rings cannot be returned.
All returns must be sent to the below address:
46 Cedar’s House.
Engineers way.
Wembley HA90FW
London.
Wrong Size Ordered – Resizing Service
If the size you ordered turns out to be incorrect, we are usually able to resize the ring for you. This service normally has a standard cost, starting from £49.00. Bear in mind, however, that the exact resize fee depends on the amount of adjustment needed and the particular style of the ring.
Also, please note that certain rings, such as full eternity rings, cannot be resized (or returned or exchanged). If this is the case, we will already have clearly notified you of this before we proceeded with your order.
Refunds can take 3 to 5 working days to show up on your card, bank or PayPal balance. This is not due to a delay on our part, but down to your card company. Some credit cards or banks simply take longer to process refunds.
Once you have sent the jewellery back to us and we have had a chance to unpack it and inspect it, we will issue you with an immediate refund. We will email you as soon as the refund has been made.
Please note that you must print and enclose the returns authorisation email we sent you when you requested a return. We will remind you of this when we send you your return ID and instructions.
If you do not include the printed email inside the package, we won’t know who the returned item is from and your refund is likely to be delayed while we try to identify its origin.
Damaged or Defective Items
If for any reason you receive a damaged or defective item then we will of course immediately replace it or repair it for free. Or, provide a refund if that is your preference.
